Frequently Asked Questions
Everything you need to know about shopping with Fossil Realm
Are your items authentic and certified?
Yes, every item in our collection is guaranteed 100% authentic. We provide a Certificate of Authenticity with every purchase to ensure the integrity of your piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within North America. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
How are items packaged for delivery?
We use professional-grade, shock-absorbent packaging materials to ensure your items are protected during transit. Each piece is handled with extreme care.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.